911-Public Safety Dispatcher
Salary:
$15.
01 HourlyLocation :
Maumelle, ARJob Type:
Full-timeJob Number:
202300010Department:
911/CommunicationsOpening Date:
06/24/2023Closing Date:
ContinuousObjective Receives emergency and non-emergency calls and dispatches services in response to the calls.
(PSD personnel are probationary and are closely supervised during their first year of employment.
)The 9-1-1 dispatch center is a 24-hour operation.
Employees in this job are classified as safety-sensitive and essential personnel.
They must work a variable 4 to 5-day work week, in shifts of 8 to 12 hours including nights, weekends, holidays, and overtime as needed.
PSD personnel must report to work as scheduled during inclement weather.
Essential Job Duties PSD personnel will receive requests for emergency or non-emergency services by 9-1-1, telephone, radio, and in person; obtain the necessary information to determine the nature and seriousness of a call; dispatch the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.
).
Prioritize and transmit calls to Police and/or Fire units giving the location and nature of the call to the appropriate unit.
Provide additional information to field units dispatched to answer calls.
Monitor field unit radio reports and requests for information or assistance.
Maintain a CAD (computer-aided dispatch) log of field unit locations, updating continuously.
Maintain records of any services or streets that are out of service, reporting to the correct department.
Assist in maintaining a current list of hospitals, medical services, apartment dwellings, shopping centers, and streets in the City.
Receive and enter the clock in/out time for field units into the computer.
Take requests, retrieve, and transmit information from the ACIC/NCIC system.
Receive and transmit messages to other state public safety agencies via radio or telephone.
Test, monitor, and operate communication systems such as computers, telephones, radios, paging and recording systems, and generators, and maintain related records to ensure proper working order.
Receive and provide information regarding City services, during and after regular business hours, to the general public.
Minimum Qualifications Must be at least 18 years of age.
Must be able to work effectively under pressure.
Must be able to work nights, weekends, holidays, and during inclement weather.
Must have reliable transportation.
Must be able to pass a criminal background check with NO felony convictions.
Must maintain confidentiality at all times.
Some computer experience and experience in a fast-paced multi-tasking work environment.
Call center experience is preferred but not required.
Customer service experience is preferred but not required.
Supplemental Information If hired, you must successfully complete the following mandatory training:
ACIC/NCIC Level I ACIC/NCIC Level II Basic Telecommunicator's Course - 5 days - 40 hrs credit at the Arkansas Law Enforcement Academy (ALETA) in Camden, AR or another location as determined by ALETA.
Online applications only Applicant's answers to supplemental questions may be used to screen for minimum qualifications.
Please include a complete work history when completing your application.
Work history may impact the initial salary offer.
List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with the same or similar minimum qualifications.
All communication regarding application status will be sent to candidates via text message/email address listed on the application.
You may check your inbox to review all notices sent to the email address associated with your applications by signing in to your account Applicants may check their application status for any position by logging into their account at NOTICE OF NON-DISCRIMINATIONThe City of Maumelle is an Equal Opportunity EmployerFor full-time, benefits eligible employees:
Employee Health coverage paid 100% by the City of MaumelleFamily Health coverage partially paid by the City of MaumelleEmployee Dental coverage paid 100% by the City of MaumelleFamily Dental coverage partially paid by the City of MaumelleLong-term Disability coverage paid 100% by the City of MaumelleVoluntary Coverage Includes:
Short-term Disability, Life Insurance, Flexible Spending Account01 Are you at least 18 years of age? Yes No 02 I am free of any felony convictions.
Yes No 03 I understand that if hired I must successfully complete the following mandatory training:
ACIC/NCIC Level IACIC/NCIC Level IIBasic Telecommunicator's Course - 5 days - 40 hrs credit at the Arkansas Law Enforcement Academy (ALETA) in Camden, AR or another location as determined by ALETA Yes No Required Question Recommended Skills Cad Call Centers Confidentiality Customer Service Expediting Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
$15.
01 HourlyLocation :
Maumelle, ARJob Type:
Full-timeJob Number:
202300010Department:
911/CommunicationsOpening Date:
06/24/2023Closing Date:
ContinuousObjective Receives emergency and non-emergency calls and dispatches services in response to the calls.
(PSD personnel are probationary and are closely supervised during their first year of employment.
)The 9-1-1 dispatch center is a 24-hour operation.
Employees in this job are classified as safety-sensitive and essential personnel.
They must work a variable 4 to 5-day work week, in shifts of 8 to 12 hours including nights, weekends, holidays, and overtime as needed.
PSD personnel must report to work as scheduled during inclement weather.
Essential Job Duties PSD personnel will receive requests for emergency or non-emergency services by 9-1-1, telephone, radio, and in person; obtain the necessary information to determine the nature and seriousness of a call; dispatch the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.
).
Prioritize and transmit calls to Police and/or Fire units giving the location and nature of the call to the appropriate unit.
Provide additional information to field units dispatched to answer calls.
Monitor field unit radio reports and requests for information or assistance.
Maintain a CAD (computer-aided dispatch) log of field unit locations, updating continuously.
Maintain records of any services or streets that are out of service, reporting to the correct department.
Assist in maintaining a current list of hospitals, medical services, apartment dwellings, shopping centers, and streets in the City.
Receive and enter the clock in/out time for field units into the computer.
Take requests, retrieve, and transmit information from the ACIC/NCIC system.
Receive and transmit messages to other state public safety agencies via radio or telephone.
Test, monitor, and operate communication systems such as computers, telephones, radios, paging and recording systems, and generators, and maintain related records to ensure proper working order.
Receive and provide information regarding City services, during and after regular business hours, to the general public.
Minimum Qualifications Must be at least 18 years of age.
Must be able to work effectively under pressure.
Must be able to work nights, weekends, holidays, and during inclement weather.
Must have reliable transportation.
Must be able to pass a criminal background check with NO felony convictions.
Must maintain confidentiality at all times.
Some computer experience and experience in a fast-paced multi-tasking work environment.
Call center experience is preferred but not required.
Customer service experience is preferred but not required.
Supplemental Information If hired, you must successfully complete the following mandatory training:
ACIC/NCIC Level I ACIC/NCIC Level II Basic Telecommunicator's Course - 5 days - 40 hrs credit at the Arkansas Law Enforcement Academy (ALETA) in Camden, AR or another location as determined by ALETA.
Online applications only Applicant's answers to supplemental questions may be used to screen for minimum qualifications.
Please include a complete work history when completing your application.
Work history may impact the initial salary offer.
List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with the same or similar minimum qualifications.
All communication regarding application status will be sent to candidates via text message/email address listed on the application.
You may check your inbox to review all notices sent to the email address associated with your applications by signing in to your account Applicants may check their application status for any position by logging into their account at NOTICE OF NON-DISCRIMINATIONThe City of Maumelle is an Equal Opportunity EmployerFor full-time, benefits eligible employees:
Employee Health coverage paid 100% by the City of MaumelleFamily Health coverage partially paid by the City of MaumelleEmployee Dental coverage paid 100% by the City of MaumelleFamily Dental coverage partially paid by the City of MaumelleLong-term Disability coverage paid 100% by the City of MaumelleVoluntary Coverage Includes:
Short-term Disability, Life Insurance, Flexible Spending Account01 Are you at least 18 years of age? Yes No 02 I am free of any felony convictions.
Yes No 03 I understand that if hired I must successfully complete the following mandatory training:
ACIC/NCIC Level IACIC/NCIC Level IIBasic Telecommunicator's Course - 5 days - 40 hrs credit at the Arkansas Law Enforcement Academy (ALETA) in Camden, AR or another location as determined by ALETA Yes No Required Question Recommended Skills Cad Call Centers Confidentiality Customer Service Expediting Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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